Finally I have the time to write down about this place HAHAHA. I've been dragging a lot time (probably 2 weeks?) cause my life schedule is kinda hectic =(
WARNING!
This post contains lots of words and only 4 pictures as this is a reminder story for me that there is still awesome restaurant with awesome service out there. So don't complain that it's so wordy. I've warned you. LOLHere it goes =)
Probably a lot of you have been here and know that this place has legit good ramen, however, I really want to write down this post to remind me how good is the service given to me and my boyfriend when we visited this place.
To be very honest, we did not know this place even existed (sorry not sorry, but both of us really haven't been exploring restaurant HAHA) I know that there are few eateries at Clarke Quay, but did not expect a Japanese ramen place to be there; cause you know Clarke Quay is drinking place and I did not associate drinking with ramen. Anyway, doesn't really matter. What matter most is the food quality and the service as well as the pricing of the food and beverage.
We knew this place thanks to the $10 voucher given to us by doing CapitaLand survey (we got 2 pieces! Woohoo!!) Just because I didn't know what to have for dinner, my boyfriend suggested we tried out the ramen place. It took us around 5 mins to find the place (mind you, it's because both of us kinda lost in this area)
When we reached to the restaurant, we was taken aback as there was long queue (which we never expect) so we waited around 10 to 15mins. Well at least at the front queue, we managed to grab a seat and also drinks (provided at the entrance area, self-service for the water). After the wait, we were seated inside at the corner where we can see this huge bell in the middle for decoration purpose LOL
Right after seated the below catch my attention (although I know this is common haha). We ordered two ramen (to be honest I really forgotten which one my boyfriend ordered cause it's been too LONG !) and also ordered Sakura Cola. Picture below =)
I have to be honest, for the Sakura Cola, it tasted just okay for me. I don't really know how to explain the taste, but it just doesn't taste like the normal Cola. It's bit sweeter and I can taste a bit sour plum? which I know is a bit weird HAHAHA. This is just for one time experience, as I was curious to know the taste and there will be no second time of ordering this. I rather just drink water LOL
As for the ramen, I swear I've forgotten what my boyfriend ordered (perhaps when we visit another time, I'll look up the name in the menu and then update it here. IF I remember ! HAHA) Meanwhile for me, I ordered the Miso Lobster ramen with egg (Ajitsuke Tamago, not the normal hard boiled egg). I can tell you it taste so good !! I finish the whole bowl by myself 😆
Meanwhile for my boyfriend, oh dear, so much drama !! Let me start narrating the drama HAHA
So he ordered the ramen and when it was served, I took picture (as usual). Right after that, he taste a spoonful of soup and gave me weird face and said "this is so bland!" I was quite curious so I took a sip (after tasted my ramen soup) and I definitely agree with him. At first we thought that it was like that, however, my boyfriend still doubting. In the end, we called one of the staffs and asked her if its normal.
She asked if we usually have stronger taste buds (meaning if you like more salty/spicy). If yes, we should not choose normal taste (there are three categories; less, normal, more (something like that, can't really remember). Thank God that she is quite understanding, and she took the bowl away.
However, on very next minute, the chef suddenly came out from the kitchen and apologized to us. He mentioned that it was their mistake that the ramen was bland. They eventually changed a new one to us and voila, tasted so much better !! My boyfriend enjoyed the meal to the last drop of the soup 😂 You can see the proof at my Instagram highlight.
The experience is definitely really good as they really care about customer feedback and immediately act on it. I know for someone who is little peanut like me, one complaint will just be another one customer lost, and it won't affect their business profit. I really appreciate the kind gesture of changing the ramen. What even surprised me more is that they actually let us eat it for FREE !! YES FREE !! The restaurant didn't charged us any single cent for the ramen that was being exchanged. I was shocked when I was leaving the restaurant and still could not believe it.
This is another reason why I bother to write so much word (sorry if you're looking for recommendation and I bore you with all these drama HAHAHA) and only 4 (YES 4. You can count it) pictures posted =)
I just want to write this down so I can remember there's this restaurant named Keisuke Ramen at Clarke Quay that still care about their customer although they are busy af !!
The address as per below:
3C River Valley Road,
#01-07 The Cannery, Clarke Quay
Singapore 179022
Opening hour - 6PM to 5AM daily
Nearest MRT - Clarke Quay
Right after seated the below catch my attention (although I know this is common haha). We ordered two ramen (to be honest I really forgotten which one my boyfriend ordered cause it's been too LONG !) and also ordered Sakura Cola. Picture below =)
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| Complimentary egg 😃 |
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| Lovely Sakura Cola =) |
As for the ramen, I swear I've forgotten what my boyfriend ordered (perhaps when we visit another time, I'll look up the name in the menu and then update it here. IF I remember ! HAHA) Meanwhile for me, I ordered the Miso Lobster ramen with egg (Ajitsuke Tamago, not the normal hard boiled egg). I can tell you it taste so good !! I finish the whole bowl by myself 😆
Meanwhile for my boyfriend, oh dear, so much drama !! Let me start narrating the drama HAHA
So he ordered the ramen and when it was served, I took picture (as usual). Right after that, he taste a spoonful of soup and gave me weird face and said "this is so bland!" I was quite curious so I took a sip (after tasted my ramen soup) and I definitely agree with him. At first we thought that it was like that, however, my boyfriend still doubting. In the end, we called one of the staffs and asked her if its normal.
She asked if we usually have stronger taste buds (meaning if you like more salty/spicy). If yes, we should not choose normal taste (there are three categories; less, normal, more (something like that, can't really remember). Thank God that she is quite understanding, and she took the bowl away.
However, on very next minute, the chef suddenly came out from the kitchen and apologized to us. He mentioned that it was their mistake that the ramen was bland. They eventually changed a new one to us and voila, tasted so much better !! My boyfriend enjoyed the meal to the last drop of the soup 😂 You can see the proof at my Instagram highlight.
The experience is definitely really good as they really care about customer feedback and immediately act on it. I know for someone who is little peanut like me, one complaint will just be another one customer lost, and it won't affect their business profit. I really appreciate the kind gesture of changing the ramen. What even surprised me more is that they actually let us eat it for FREE !! YES FREE !! The restaurant didn't charged us any single cent for the ramen that was being exchanged. I was shocked when I was leaving the restaurant and still could not believe it.
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| The final receipt ! At the end of the day, they only charged us one ramen and one cola =) |
I just want to write this down so I can remember there's this restaurant named Keisuke Ramen at Clarke Quay that still care about their customer although they are busy af !!
The address as per below:
3C River Valley Road,
#01-07 The Cannery, Clarke Quay
Singapore 179022
Opening hour - 6PM to 5AM daily
Nearest MRT - Clarke Quay
